Team Lead Csr

Responsibilities :

• This position is responsible for supporting, coaching, developing, and supervising a team of CSRs.
• Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation, and staff development skills, including the ability to act as a role model within the organization.
• Ability to demonstrate innovation and good judgment / problem-solving skills when making decisions.
• Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
• Ability to coach, develop action plans, maximize performance, and provide effective feedback.
• Proven ability to analyze and improve work processes and policies.
• Excellent customer service / support skills, ability to work well under pressure, professional demeanor, and strong written and oral communication skills.
• Must have proficiency with various software applications, including Microsoft Word and Excel.

Job Specification

Requirements :

Information Technology and Services - Lahore, Pakistan

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