Customer Success Associate

Company Description

MedExpress Billing offers a comprehensive suite of Revenue Cycle Management (RCM) services to help healthcare providers get paid faster and more efficiently. Our team of experienced and certified medical billers and coders ensures accurate and timely processing of claims. We customize our services to meet the specific needs of practices, regardless of size or specialty. By partnering with us, you can focus on providing care to your patients while we handle the billing complexities.

Role Description

This is a full-time remote role for a Customer Success Executive at MedExpress Billing. The Customer Success Executive will be responsible for ensuring high quality customer satisfaction, retention, providing customer support, account management, and utilizing analytical skills to enhance the overall customer experience.

Qualifications

• Customer Satisfaction and Customer Retention skills
• Experience working in a US-based Inbound Customer Support role
• Experience in US Healthcare and Patient Support is a plus.
• Having a CRM tool operating experience.
• Knowledge about EHR and EMR tools is a preference
• Analytical Skills for data interpretation and decision-making
• Customer Support for resolving queries and concerns
• Account Management for maintaining client relationships
• Strong communication skills for effective customer interactions
• Experience in healthcare industry or medical billing is a plus
• Bachelor's degree in Business Administration or related field

Benefits

Seniority Level

Entry Level

Employment Type

Full-Time

Job Function

Management and Manufacturing

Industries

Hospitals and Health Care

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