Customer Support Representative

Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including ecommerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.

You Will Be Responsible For

Handling inbound calls and emails in a professional manner.

Resolving customer inquiries and requests and ensuring strong customer satisfaction.

Working with various internal teams to ensure prompt and accurate order processing and delivery.

Escalating customer feedback as required.

Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.

Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.

Ensuring the correctness of customer data and manage any data cleansing activities.

Continually testing and refining campaigns to gain insight and maximise usage and uptake.

Providing support on any requests or issues pertaining to CRM.

Ideal Profile

You have at least 2 years experience within a CRM Manager or Customer Service role, ideally within the IT Services industry.

You possess excellent interpersonal as well as written and verbal communication skills.

You have working knowledge of British Accent, American Accent and Customer Support.

You are a strong networker & relationship builder.

You are a strong team player who can manage multiple stakeholders.

You pay strong attention to detail and deliver work that is of a high standard.

What’s on Offer?

Opportunity to make a positive impact.

Work alongside & learn from best in class talent.

Opportunity within a company with a solid track record of performance.

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