Customer Success Manager

BuzzyBoothLahore, Punjab, Pakistan

18 hours ago

Job description

About Us

BuzzyBooth helps restaurants, dental offices, and other local businesses turn customers into brand advocates through our photo-booth-powered marketing automation platform. We're looking for a Customer Success Manager who's excited to help our clients succeed and grow with us.

Role Overview

As a Customer Success Manager, you'll be the main point of contact for our clients. Your job is to ensure they're not just happy—but thriving with BuzzyBooth. From onboarding new clients to troubleshooting questions and sharing best practices, you'll play a key role in building long-term relationships and driving client retention. MUST HAVE PRIOR CUSTOMER SUCCESS EXPERIENCE and MUST BE ABLE TO COMMUNICATE IN ENGLISH WITH LITTLE TO NO ACCENT.

What You'll Do

Guide new clients through onboarding and setup
Provide ongoing support to ensure clients are using BuzzyBooth effectively
Build relationships with clients and proactively check in on their goals
Troubleshoot issues and coordinate with our technical team when needed
Share client feedback with our team to help improve the product
Identify upsell opportunities and help customers unlock more value
Gather testimonials and referrals

Requirements

MUST HAVE PRIOR CUSTOMER SUCCESS EXPERIENCE

MUST BE ABLE TO COMMUNICATE IN ENGLISH WITH LITTLE TO NO ACCENT

Strong communication skills—friendly, clear, and solution-oriented

Previous experience in customer success, account management, or support

Tech-savvy, comfortable with SaaS platforms and tools

Highly organized and able to manage multiple accounts at once

Someone who loves helping others succeed

Benefits

Be part of a fast-growing startup making a real impact for local businesses

Work with a supportive, entrepreneurial team

Flexible work environment

Remote opportunity

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

IT Services and IT Consulting

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Customer Manager • Lahore, Punjab, Pakistan

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