Product Support Specialist - REMOTE

Bachelor Degree in Computer Science or IT related Degree

Job type : In office, 7 : 00 AM - 4 : 00 PM (Edmonton), M-F; Remote

Salary : PKR 100K-200K per month

Description :

Insignia Software is seeking energetic candidates to provide technical support and training for the Insignia Library System (ILS). Insignia’s customers range from K-12 school districts and public libraries to academic and special libraries who use our ILS to manage their operations. As a Product Support Specialist for Insignia, you will gain an in-depth understanding of all aspects of library management and will have an opportunity to help librarians and educators all over the world with their daily work.

Responsibilities :

This position involves providing support for various software products. Experience in other library automation systems and student information systems is an asset. Experience providing technical support is a definite asset.

• Providing phone and email support to troubleshoot user queries.
• Product enhancement recommendations to improve the product.
• Providing training to customers, either online or in person.
• Responsible for quality control / bug testing of new releases.
• Updating knowledgebase cases and release notes.
• Updating the user manual.
• Support product development through research and documentation.

Qualifications :

Requirements :

Please submit your resume to include :

Job Specification

IT, Comp Sci, Library or related degree. Equivalent experience or diploma will be considered.

People person with excellent phone / email manners.

Excellent writing and typing skills.

Someone who excels in solving technical problems.

Information Technology and Services - Edmonton, Canada

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