The Entomologist is responsible to work with customers’ sites they are charged to have the appropriate pest management programs alongside with documentations.
- Responsible to work with Customers, Operations and Sales team closely to ensure sites have proper pest management program with relevant documentations.
- Responsible for monthly / quarterly / yearly reporting and also ensuring customers pass audits (internally and externally).
- Quality Checks and Quality Assurance or regular walk downs at customer site to ensure the pest management service level are maintained.
- Liaise / advise clients on treatment recommendations - including information on control strategies appropriate to each situation
- Handle customer enquiries with regards to the difficult pest identification or preparation of pest identification reports.
- Troubleshooting for unresolved pest issues and working closely with Operations and Sales to resolve these pest issues.
- Conduct monthly and yearly quality inspections.
- Build the technician capability in terms of Pest Management Knowledge to Service Persons; also other technical knowledge
- Drive Service Quality by working with Branch Operation Managers and Service Supervisors e.g. Technical Knowledge, etc.
- Develop SOPs to improve weakness areas
- Coordinate with Quality Control / Operations for investigation pest infestation at customer site if requesting to support
- Attend meetings with customers and find best solutions
- Other tasks assigned by superior
Requirements
1 -2 years experience with Degree in Entomology / biological sciences / Environmental Science.Posses Knowledge of biology and behaviour of structural pests will be an advantage (But not a must)Proficient in MS office application (Word, Excel, Power Point).Good documentation skills, well organized and detailed oriented.Resourceful, proactive and has a very high level of initiative.Benefits
Attractive Salary & IncentivesHealth InsuranceLife InsurancePaid Time OffPerformance BonusPerformance Based IncrementsProvident FundSIM AllowanceTravel policy