Business Analyst

About The Role

The MI Customer Experience PMO team is dedicated to enhancing customer interactions and driving sales effectiveness. We value collaboration, innovation, and a global mindset, striving to continuously improve processes and outcomes. Our team thrives on open communication and a shared commitment to achieving excellence in every project. Responsibilities And Impact

Solicit and gather requirements from stakeholders, ensuring comprehensive understanding of project needs and minimum viable deliverables. Document and assist in analysing business processes and identify areas for improvement, focusing on efficiency and effectiveness. Collaborate with cross-functional teams to gather requirements and ensure alignment with project goals. Develop and maintain process maps and documentation to support project objectives. Utilize technology and automation tools to streamline processes and enhance customer experience. Conduct data analysis to support decision-making and strategy development. Participate in project planning and execution to ensure alignment with business goals. What We’re Looking For

Basic Required Qualifications : Bachelor's degree in Business Administration, Finance, or a related field. Proven experience in business analysis and process mapping. Strong analytical skills with the ability to interpret complex data. Familiarity with technology and automation tools. Familiarity with sales processes and workflow. Excellent communication skills, both written and verbal. Additional Preferred Qualifications : Understanding of customer experience strategies and practices. Knowledge of automation tools and technologies. Ability to adapt in a fast-paced environment and manage multiple priorities. About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit What’s In It For You?

Our purpose is to drive progress by connecting information, imagination and people with technology to unlock possibilities. We value our people and provide opportunities for growth, learning, and meaningful impact. Our Values

Integrity, Discovery, Partnership

— We focus on Powering Global Markets with a foundation of integrity, a spirit of discovery, and close partnership with each other and our customers to achieve shared goals. Benefits

We take care of you, so you can take care of business. We care about our people and provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include

Health & Wellness : Health care coverage designed for the mind and body. Flexible Downtime : Generous time off to stay energized. Continuous Learning : Access resources to grow your career and learn new skills. Invest in Your Future : Competitive pay, retirement planning, continuing education with company-matched student loan contribution, and financial wellness programs. Family Friendly Perks : Benefits for partners and children, including family-focused programs. Beyond the Basics : Perks from retail discounts to referral incentives. For more information on benefits by country visit : Global Hiring And Opportunity At S&P Global

We are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, and we value diverse perspectives to drive innovation. Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to : US Candidates Only : The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision information is available from the Department of Labor.

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