Call Quality Agent

Responsibilities

A Language Assessor would be primarily responsible for conducting English language assessments (Conducting and Coordinating for New and Existing Employees, including those whom we interview)(In House and 3rd Party External) Daily Call Quality Monitoring of all employees (1-5 calls a day). The assessor will work as a team member contributing to quality service delivery Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC Customer Services Training Specific to UK Culture - UK English Language. Ongoing Training and Development (CPD) of customer Services Training and English Language Skills to upskill employee's standard of English Language Assessors will be responsible for QA of the Transcribed files Assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure our job applicants can properly communicate with customers in various countries Requirements

Graduate Degree (Master / Phd) in English Literature / Applied Linguistic, Educational Linguistics, Psychology, IELTS / PTE / TOEFL with a focus on language proficiency assessment / testing and research Have at least 4-5-year experience in English Teaching preferably in IELTS / PTE or Cambridge English Exams is a must Have IELTS / CEFR certification, PTE, Language certificate, Oxford English Test and British Council experience is a must Experience in coaching on accent and grammar is an advantage Relevant National and international experience is a definite plus Skills Required

Proficient written and spoken skills in English language Familiar with UK English Language dialect Dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider Flexible and prepared to pursue goals through teamwork Benefits

Health Insurance, Annual leaves, Learning and Career Development Timings

10 AM - 7PM Location

DHA1, sector F, Rawalpindi

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