FBA Reimbursement Specialist (Customer Operations)

FBA Reimbursement Specialist (Customer Operations) Job Details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Finance and Sales

Industries : Internet Publishing

Role : FBA Reimbursement Specialist (Customer Operations)

Location : Remote

Job type : Full-time

Who We Are? Leverify LLC is an e-commerce company that uses Amazon as a selling platform. It is a leading electronics wholesale distributor providing exceptional partnership experiences to resellers and businesses in North America. At the same time, the company aims to contribute to the economy of Pakistan by empowering youth and businesses.

What do We Value? Leverify is an employee‑centric organization. Our differentiation lies in employee growth and development. We provide meaningful jobs and encourage employees to take responsibility and ownership. The flat structure enables open communication and strong collaboration across teams, fostering a friendly, exciting and challenging work environment.

Job Description We are looking for a highly organized and customer‑obsessed FBA Reimbursement Specialist to join our team. This person will be the primary point of contact for our clients, acting as their partner in the reimbursement process.

Key Responsibilities

Customer Onboarding :

Guide new Amazon sellers through the process of connecting their accounts to our FBA Discrepancy Assistant tool and explain our workflow.

Case Management & Operations :

Act as the primary "claim handler" for a portfolio of clients.

Use our internal AI tool to review identified discrepancies, such as goods lost or damaged in fulfillment centers or during inbound shipment.

Proactively interact with clients to gather invoices.

Claim Preparation :

Analyze the discrepancy and the gathered evidence.

Structure and write clear, concise, and perfectly‑formed reimbursement cases based on Amazon's specific requirements.

Deliver these pre‑filled cases to the client for their simple review and submission.

Customer Support & Advocacy :

Serve as the first point of contact for all client queries regarding their claims, account status, or the tool itself.

Provide timely, professional, and friendly support, building strong relationships and trust.

Translate technical findings from the tool into simple, actionable updates for the client.

Tool Expertise & Feedback :

Develop an in‑depth, expert‑level understanding of our FBA Discrepancy Assistant software.

Work closely with the Senior Lead to elevate complex cases and provide client feedback to our product team to improve the tool.

Required Skills

1‑3+ years of experience in a customer‑facing role (e.g., Customer Support, Client Services, Customer Success, or B2B Account Management).

Exceptional professional communication skills (both written and verbal in English); ability to write clearly and build rapport.

Extremely organized and detail‑oriented; capable of managing dozens of cases for multiple clients simultaneously.

Tech‑savvy and a quick learner; comfortable mastering new software tools and navigating digital workflows.

Proactive, problem‑solving attitude; takes initiative to get the answers needed.

Preferred Skills

Direct experience with the Amazon Seller Central platform.

Knowledge of the Amazon FBA ecosystem or the reimbursement process.

Experience working in a fast‑paced SaaS or startup environment.

Education

Bachelor's degree in Business, Communications, or a related field. Equivalent practical experience will be strongly considered.

Perks and Benefits

Market‑competitive salary

Gym allowance

Internet allowance

Annual Performance Appraisal

Leaves (Medical, Casual, Maternity, and Paternity)

Employee development and engagement activities

Note : Leverify is an equal‑opportunity employer. We welcome and encourage applications from candidates of all backgrounds, irrespective of race, color, religion, gender, and disability. We are committed to creating a diverse and inclusive work environment, and we consider all qualified applicants for employment without discrimination.

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