Account Manager, Primary

About the Role

Grade Level (for internal use) :

09 The Impact : In this role you will have the opportunity to immerse yourself in the exciting expansion of our client segmentation model. You’ll be part of the global Primary team dedicated to providing high quality client experiences through a self-disruptive mindset and collaborative pod structure. This team will focus on the growth of the overall accounts, and manage client expectations to resolve the challenges they face. What’s In It For You : Exposure to senior management within the client base of the Financial Institutions segment

Working with a dynamic and global Account Management team, alongside numerous internal counterparts like Product Management, Client Support, and Marketing

Autonomy in owning and managing complex client relationships

Professional and personal growth while supporting an evolving, dynamic team

Responsibilities

Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers’ workflow

Discuss current service use case

Assess clients’ needs for new opportunities and work with the global teams on securing those

Ability to excel in a matrixed environment by coordinating with Commercial Development, Customer Success, and other Commercial teams to promote client relationship growth

Manage incoming calls and e-mails from assigned accounts

Provide client training through a variety of channels

Contact all new clients added and users to drive product's adoption

Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management

Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool

Secure client relationships through coordination with pod lead, manager, and other teammates

Demonstrate ability to communicate MI's value subscription pricing effectively and clearly

Maintain and grow industry knowledge by attending webinars and other topical trainings

Other tasks as assigned

Basic Qualifications

University degree or equivalent education.

Experience working with corporations and professional service organizations in a client service, Commercial, or product support role / setting.

Interest in solving problems for clients through the delivery of market data solutions and analytical tools.

Proficiency in MS Office, Excel, and Salesforce.

Strong interpersonal communication skills, and confident in delivering product demonstrations.

Preferred Qualifications

Experience in client-facing roles

Adapting to changing technology and familiarity with CRM-software (like Salesforce.com), SalesLoft, etc.

Provide superior customer experience through creative problem-solving skills and implementation of long-term planning / strategy to meet the client needs

Demonstrated ability to be an effective, influential negotiator

Strong interpersonal and communication skills

Team player with curious attitude, willing to learn

About Company Statement

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. S&P Global Market Intelligence is a division of S&P Global (NYSE : SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. EOE Statement S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race / ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status, sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law. What’s In It For You Our purpose, people and values are described above. For more information on benefits by country, and recruitment fraud alerts, please refer to official S&P Global channels.

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