Assistant Manager, Account Management

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description Responsibilities

Being responsible for driving incremental orders, ensuring Retention, Exclusivity & Stronger Relationship with GMV Class A & B Vendors at servicing at 360 Degree with a goal of optimizing business performance, growth, and enhance their experience.

Help drive better experience by training restaurant’s staff, collaborating with operations / owners to improve menu displays, sharing Reports and working with marketing team to create promotions / events and optimize Performance.

Identifying and implementing newer value‑add initiatives and being proactive in finding solutions for them e.g. 2 Exclusive Partnerships with Key Accounts either Offline or on foodpanda with targeted monthly growth as main KPI.

Ensuring DL Photography of Top Key Accounts.

Deal acquisition for monthly and event‑based campaigns.

Monitoring of logistics performance on a daily / weekly basis.

Reducing Issue rate or fail rate.

Work with internal cross‑functional stakeholders to define requirements to deliver the strategies and develop tactical implementation plans, Manage cross‑functional project plans, risks & issues, blockers & actions

Support cross functional teams in delivering the strategy by facilitating communication of lessons learned, resolving urgent issues, lining up appropriate group level support and deploying processes & tools.

Maintain visibility and communication across & report on progress to the management team.

Additional tasks / projects as they arise.

Qualifications

1.5 years of account directorship experience

Negotiations and communications Skills

Presentations and business reviews skills

Knowledge of food and operational costings

A little About Us

We are fast, like mind boggling fast! So if you’re someone who loves ever changing goals and loves optimization, you’re the right fit for us!

We love people who can develop things from scratch, own them and then work on improving them.

We love what we do, and we don’t rest until we’ve achieved our targets. So if you’re also someone who is driven until the dream is achieved, come join us!

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