Field Collection & Default Officer

Overview

What is

Field Collection & Default Officer

• MMBL? Responsibilities include achieving the assigned recovery targets for Non-Performing Loans (NPLs) and written-off portfolios. This also involves actively pursuing recovery from pre-charged off, charged off, written-off, and skip accounts, with a focused approach in alignment with the regulatory framework set forth by the SBP’s Fair Debt Collection Guidelines, as well as MMBL internal policies and procedures. The position will also ensure exemplary service delivery in all customer interactions, and ad What

Field Collection & Default Officer

Guarantee timely field visits to delinquent customers, ensuring an efficient and structured visit schedule is followed to ensure all collection & recovery targets are met through effective negotiations

Ensure collections in strict compliance with SBP’s Fair Debt Collection Guidelines, providing daily updates on visited accounts to the designated line manager.

Work towards reducing Non-Performing Loan (NPL) provisions, take responsibility for the collection of delinquent accounts classified as NPLs and Loss (charged-off) & adhere to Promised To Pay (PTPs).

Address and resolve customer queries or complaints raised during visits or calls, promptly escalating any unresolved issues to the line manager.

Portfolio Management :

Ensure follow-up as per defined frequency, timely delivery of recovery letters and notices to all defaulting customers, adhering to established timelines.

Perform regular portfolio performance reviews and proactively manage collections through desk reviews, ensuring that key portfolio and collection metrics remain within the assigned benchmarks.

Compliance & controls :

Maintain a strong understanding of consumer protection laws, debt recovery regulations, and the bank's internal procedures to ensure all actions are ethical and lawful.

Ensure compliance and reduce legal and reputational risks associated with collections.

Handle escalated customer issues, disputes, or complaints, ensuring resolution while adhering to the bank’s policies.

Any other task :

Bank may assign any other related task from time to time

What are we looking for and what does it require to be

Field Collection & Default Officer

Essential Skills

Job Locations : Sialkot Branch About MMBL : Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile / digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion.MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business. Why Join MMBL ? This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.

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