Bridge muawan Jobs in Pakistan
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Bridge muawan • Pakistan
Solutions Architect / Customer Success Specialist
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FastnIslamabad, PakistanJob Title : Solutions Architect Customer Success Specialist
Location : Remote (Some overlap hours with Central Time US)
Job Type : Full-Time
Company : Fastn
Type : Full-Time
Compensation : USD
About the Company
Fastn is on a mission to revolutionize how SaaS companies connect with their customers' environments. Powered by AI, we provide an embedded integration infrastructure that enables SaaS businesses to build, scale, and manage their integration ecosystem effortlessly.
With Fastn, companies can launch strategic integrations, create their own app marketplace, and unlock new revenue streams by offering seamless connectivity with the tools their customers already use. But our platform is more than just integrationsit’s about accelerating market penetration, driving partner-sourced revenue, and delivering smarter, more valuable customer experiences.
If you're passionate about crafting tailored solutions, solving complex technical challenges, and building trusted relationships with customers, Fastn is the place to be.
About the Role
We are seeking a skilled and dynamic solutions architect with a strong focus on customer success to join our team. This hybrid role bridges technical solution design, client engagement, and customer support, ensuring that our clients have a seamless and enriching experience with our platform. You will work closely with engineering, product teams, and clients to design reliable solutions, resolve customer-facing issues, and act as a bridge between clients and internal teams.
Key Responsibilities
1. Solution Architecture
- Collaborate with clients to design and implement tailored solutions that meet their business requirements.
Lead technical discussions to provide reliable solutions.
Build technical proof-of-concepts (POCs) to validate solution designs.
Provide integration strategies and oversee successful implementation.
2. Technical Support & Issue Resolution
3. Customer Success
Educate clients on product features, best practices, and new updates.
Build and maintain long-term relationships to ensure customer satisfaction and retention.
Required Qualifications
Excellent communication and interpersonal skills.
Preferred Qualifications
Key Competencies
Exceptional problem-solving abilities and attention to detail.
Why Join Fastn?