Clinic Supervisor, Outpatient Services department

Introduction

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 Off-campus Hospitals, 30+ Medical Centres, and over + Clinical Laboratories, 30+ Pharmacies in over + cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees / trainees and partners to share this commitment.

Responsibilities :

You will be responsible to :

supervise Outpatient Management System related to executive, corporate and US immigration clinic scheduling, appointments, registrations, clinic cancellations and appointment confirmations

supervise and monitor performance of clinic Receptionists at the assigned clinic for effective functioning and keep the supervisor informed on a daily-basis

prepare, review and dispatch all periodic reports to relevant stakeholders

build good rapport with physicians and patients, and coordinate with doctors, nursing and administration for addressing and resolving day-to-day problems to facilitate patient care related to Urgent Care, executive, corporate and US immigration

provide protocols, handle and resolve high profile patients’ queries and problems by taking periodic rounds as well as meeting them to ensure smooth functioning of clinic and keeping customers satisfied with the overall services provided to them

actively participate and execute marketing plans for Urgent Care, corporate, US immigration and executive services.

Conducting Cash audits and audit trails

Requirements : You should have :

at least a Bachelor’s degree in Business Administration or equivalent while having a Master’s degree will be an added advantage

at least three years of related experience, preferably including at least one year of supervisory level experience in service or healthcare industry

good interpersonal skills, including ability to communicate in English and effectively manage people

good problem solving skills and ability to cope-up with work pressure and stressful situations

ability to multi-task and exhibit courteous behavior

willingness to work in shift duties.

Comprehensive employment reference checks will be conducted.

To Apply :

Please send your detailed CV to and mention the position title in the subject line.

Only shortlisted candidates will be contacted.

Applications should be submitted latest by July 11,