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Manager BPM

Manager BPM

Pakistan Single WindowKarachi, Sindh, PK
30+ days ago
Job type
  • Quick Apply
Job description
  • Develop and execute a comprehensive business process management strategy aligned with organizational goals, objectives, and key performance indicators (KPIs).
  • Lead a team of business process analysts and specialists, providing guidance, coaching, and mentorship to drive performance and professional development.
  • Conduct in-depth analysis of existing business processes, systems, and workflows, identifying areas for improvement, optimization, and automation.
  • Facilitate cross-functional workshops and focus groups to gather requirements, elicit feedback, and document current and future-state process maps.
  • Collaborate with business stakeholders, IT teams, and external partners to design and implement process improvements and enhancements that drive operational efficiency and effectiveness.
  • Define and implement process performance metrics, benchmarks, and targets to measure progress, identify trends, and drive continuous improvement initiatives.
  • Establish and maintain governance structures, policies, and procedures to ensure consistency, compliance, and accountability in business process management practices.
  • Develop and deliver training programs and materials to build process management capabilities across the organization, fostering a culture of process excellence and continuous improvement.
  • Partner with technology teams to evaluate, select, and implement process automation tools and technologies that streamline workflows and enhance productivity.
  • Monitor and report on key process performance indicators, trends, and outcomes to senior leadership and stakeholders, providing insights and recommendations for optimization.
  • Lead change management activities, including stakeholder engagement, communication plans, and training programs, to support successful adoption of new processes and technologies.
  • Stay abreast of industry trends, emerging technologies, and best practices in business process management, sharing insights and recommendations with internal teams and stakeholders.
  • Lead or contribute to cross-functional projects and initiatives aimed at driving business transformation, innovation, and growth.

    • Requirements

    • Bachelor's degree in Computer Science, Management Information Systems, or a related field. Master's degree preferred.
    • Minimum of 11 years of progressive experience in business process management, process improvement, or related roles, with a proven track record of driving operational excellence and business results.
    • Experience in software development lifecycle (SDLC) methodologies and techniques.
    • Experience in working with cross-functional teams and stakeholders to elicit and document requirements.
    • Expert knowledge of business process analysis methodologies, tools, and techniques, such as Lean Six Sigma, BPMN, or similar frameworks.
    • Strong leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
    • Demonstrated project management skills, including the ability to lead cross-functional teams, manage timelines and budgets, and drive project outcomes.
    • Experience with process automation technologies, workflow tools, and business process management software platforms.
    • Experience with system integration concepts, including API documentation, testing, and orchestration, as well as RESTful / SOAP web services, message queues, and data transformation techniques (JSON, XML, etc.).
    • Ability to collaborate closely with solution architects, integration developers, and data analysts to define and support end-to-end process integration between internal and external systems.
    • Proven ability to navigate ambiguity, adapt to changing priorities, and drive consensus in a fast-paced, dynamic environment.
    • Familiarity with industry-specific regulations, compliance requirements, and governance frameworks.
    • Certification in business analysis (e.g., CBAP, PMI-PBA), project management (e.g., PMP, PRINCE2), or related fields preferred.

      • Benefits

    • Competitive salary
    • Fuel Card
    • Health benefits
    • Professional development opportunities
    • Inclusive work culture & much more
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    Manager • Karachi, Sindh, PK