Customer Suooprt / Sales Agent

We are looking for a motivated and customer-oriented individual to join our team as a Customer Support / Sales Agent . In this dual-role position, you will be responsible for providing exceptional customer service, resolving client issues, and identifying sales opportunities to promote our products or services.

Key Responsibilities :

Customer Support :

Respond to customer inquiries via phone, email, live chat, or social media.

Resolve customer complaints and issues efficiently and professionally.

Maintain a high level of product knowledge to assist customers effectively.

Follow up with customers to ensure satisfaction and resolution of issues.

Document customer interactions and transactions in the CRM system.

Sales :

Identify and act on sales opportunities during customer interactions.

Promote and upsell products / services based on customer needs.

Achieve monthly and quarterly sales targets.

Follow up with leads and prospects to close deals.

Provide accurate information on pricing, terms, and product availability.

Requirements :

High school diploma or equivalent; a degree in business or related field is a plus.

Proven experience in customer service, sales, or a similar role.

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Ability to work in a fast-paced environment and handle multiple tasks.

Proficiency in using CRM systems and Microsoft Office tools.

Preferred Qualifications :

Experience in [industry-specific, e.g., e-commerce, telecommunications, SaaS, etc.].

Bilingual or multilingual skills are a plus.

Familiarity with sales metrics and KPIs.

What We Offer :

Competitive salary and performance-based incentives.

Training and development opportunities.

Friendly and supportive team environment.

Additional benefits like health insurance, paid time off, etc.]