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Head of IT

Head of IT

METRO PakistanLahore, Pakistan
30+ days ago
Job description

Job Description

Strategy & Governance

  • Develop and implement the IT vision and roadmap aligned with METRO’s global and country-level strategic objectives.
  • Engage and align IT initiatives with commercial, finance, and digital strategies / KPIs.
  • Lead the digital transformation agenda of METRO Pakistan.
  • Ensure adherence to Group IT governance and security policies.
  • Prepare, manage, and monitor the IT & IM budget, aligned with the cost allocation model.

Operations & Infrastructure

  • Ensure availability and uninterrupted functioning of IT systems, services, and infrastructure across stores, head office, and supply chain facilities.
  • Oversee device inventory management and efficient end-user support.
  • Ensure IT risk management, data security, and business continuity in collaboration with international IT teams.
  • Supervise and drive the execution of both local and corporate IT projects and ensuring timely delivery.

    • Applications & Data Management

  • Provide technical guidance and support on METRO business applications, including data warehousing, BI tools, and financial reporting systems.
  • Ensure the accuracy, integrity, and availability of data for all business domains.
  • Analyze, document, and align business IT demands with corporate systems, and propose solutions.
  • Lead the deployment and optimization of corporate applications and IT / IM systems.

    • Vendor & SLA Management

  • Manage external vendors and service providers and ensure SLA performance monitoring.
  • Maintain strong partnerships with METRO international development and support teams.

    • People Leadership

  • Lead and develop a high-performing IT team, fostering a culture of accountability, agility, learning, and innovation.

    • Reporting

  • Prepare monthly and ad hoc financial and performance reports for regional and international IT teams.
  • Oversee documentation and dissemination of SOPs for all IT processes.

    • Qualifications

    Bachelor's or Master’s in Computer Science, Information Technology, Information Systems or related field.

    Additional Information

    Up to 10 years of experience managing IT / IM functions, preferably in a multinational retail or FMCG environment, with at least 3–5 years in a leadership role.

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    Head Of It • Lahore, Pakistan