an operator

Job Description

This is a remote position.

Job Title : Remote Call Operator – Interpreter Dispatch

Job Type : Full-Time

Location : Remote

Company : Future Group

About Future Group :

Future Group is a global leader in language services and localization solutions, proudly serving clients across diverse industries. With a strong commitment to innovation, quality, and cultural understanding, we aim to bridge communication gaps and support global connectivity through our team of skilled professionals.

Job Summary :

Future Group is currently seeking a Remote Full-Time Call Operator to join our growing operations team. In this role, you will play a key part in our interpreter dispatch process by receiving incoming client calls and efficiently routing them to the appropriate language interpreter. You will be the first point of contact, ensuring a smooth and professional experience for all parties involved.

Key Responsibilities :

Answer and manage incoming calls in a timely and professional manner.

Identify the requested language and connect the caller with the most suitable available interpreter.

Coordinate with the interpreter team to ensure rapid response and minimal wait times.

Log and track call activity accurately in the system.

Report any issues or escalations to the supervisor or relevant department.

Maintain clear and respectful communication with all stakeholders.

Uphold the confidentiality and integrity of all communications handled.

Requirements :

Prior experience in call handling, customer service, or dispatching is preferred.

Strong verbal communication skills in English (additional language knowledge is a plus).

Ability to multitask and work under pressure.

Highly organized with keen attention to detail.

Reliable internet connection and a quiet, distraction-free work environment.

Self-motivated and able to work independently in a remote setup.

Available to work full-time (including weekends if required).

What We Offer :

Opportunity to work with a globally recognized company in the language services industry.

Fully remote, full-time position with flexible work environment.

Supportive and inclusive team culture.

Ongoing training and professional development.

Competitive salary package.

Join Future Group and be part of a mission to make communication accessible across cultures and languages worldwide.

Requirements

Your background and experience : Fluent in source language English and Native in Arabic (Moroccan) target language 1+ years of over the telephone interpretation experience in a well-known interpretation company. Good knowledge of medical terminology. Awareness in legal terminology is a plus. International certifications in the healthcare industry are a plus (PICSI, ALTA, HIPAA, etc.). High school diploma in your native language. High emotional intelligence and tolerance to different cultures. High level of communication, listening, note-taking, and memory retention skills. Technical requirements : As this position is fully remote, you should comply with several technical requirements for your computer. We need to be sure, that your home office will work effectively. Internet Dedicated high-speed, private, and secured internet connection. Minimum download speed 10 Mbps (megabits per second) Minimum upload speed 3 Mbps (megabits per second) Wired Internet, Ethernet Port (Wi-Fi is not allowed) Systems Minimum Windows 10 operating system Computers with dual core, 2 GHZ processor, like an Intel Core i5 or superior 8 GB RAM memory minimum Equipment Single device (computer or laptop) which can run required systems (see #2). (No external devices, such as cell phones or tablets, are permitted) External monitors and connectors (if applicable). Computers must operate in “High Performance” mode, not “balanced” or “power saver”. Power adapter plugged in and not operating on battery. Chromebook, or Mac is not allowed. USB Headphones Use a noise cancelling, wired headset with a built-in microphone (no wireless / Bluetooth headphones). The microphone should stay in place once adjusted. No 3.5mm adapter. Bluetooth and other wireless headsets are not allowed.