Senior Manager, Clifton Medical Services

Introduction

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over + Clinical Laboratories, 30+ Pharmacies in over + cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

Clifton Medical Services (CMS) is part of The Aga Khan University Hospital’s Outreach Programme designed to conveniently provide quality healthcare services to patients closer to where they live and work, 24 hours a day 7 days a week. Our team of highly qualified, trained, and experienced doctors, nurses, technicians, and administrative staff is equipped to provide compassionate care, diagnosis, and treatment for all our patients.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees / trainees and partners to share this commitment.

Responsibilities

• Reporting to the Director, Outreach Medical Services, you will be responsible as a lead for the overall management of Clifton Medical Services. This includes, but is not limited to :
• Develop and implement strategic and annual plans, particularly in relation to business and patient care services in the department
• Develop smart, short-term and medium-term plans, targets, objectives and strategies aligned with the Hospital’s vision.
• Develop and monitor the Centres’ budgets, goals, strategies, volumes, and revenues
• Develop and maintain dashboards from the various data sources and track various Key Performance Indicators relevant to CMS output and efficiency
• Ensure and oversight development of formal proposals, feasibilities, policies, pathways, documentation tools, and marketing material, as appropriate
• Plan and assist leadership in calculating future needs and growth, and ensure availability of required resources
• design and execute service expansion plans with sustainable outcomes in coordination with the help of multidisciplinary support services
• facilitate and liaise with hospital teams for future services and infrastructure development at institution level
• analyze and recommend solutions to resolve complex issues where policies and procedures may not be clearly defined
• maintain quality assurance and complaint / incident reports data, follow-up on the same and take corrective and preventive measures for improvement
• review Patient Satisfaction Index and take measures to continuously improve the indices
• ensure adequate staffing coverage and implement developmental plans to promote continuous learning and development of staff
• facilitate in quality initiatives of CMS and implement quality standards as per JCIA requirements as well as Provincial health care commission licensure body, as applicable

Requirements

You should have :

Comprehensive employment reference checks will be conducted.