Department Manager - Warehouse

Company Description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.

METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016 / 17 were approximately 37 billion Euro.

Job Description

• Manage and organize the delivery to be made to customers / client in right quantity and specification
• Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with smooth customer service
• Smooth alignment and relationship with Operations, Store management, Supply Chain, Transportation Vendors, HO, Buyers, Field Sales aid Delivery team If needed
• To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it
• To update the KPIs on daily basis
• To handle and coordinate customer complaints regarding delivery issues
• To acquire customer feedback on periodical basis.
• To coordinate with head office regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses etc.
• Perform competitors promotions check to give ongoing feedback on
• Liaison with internal audit & QA department to conduct audit.
• Building and maintaining strong relationships with internal stakeholders as well as external service providers.
• Suggest a way & means to improve efficiency and reduce operating cost.
• Maintain metrics and analyze data to assess performance and implement improvements
• Execute, communicate and supervise trade processes and procedures.
• Ensure implementation of logistics Standard Operating Procedures.
• Manage optimum stock positions in accordance with daily sales

Qualifications

Bachelors or Intermediate with 6-8 years of experience