Contributor Account Management, Senior Analyst

About the Role Grade Level (for internal use) : 09

The Team : Contributor Account Management Team will enable you to become a successful professional and gain valuable global exposure by working closely with our internal stakeholders, research contributors, commercial teams, and our clients. We are a group of over 30 members with a global presence in India, the Philippines, Japan, the U.K. and the U.S.

Responsibilities and Impact

Lead, motivate, and support team members to enhance performance and foster a positive work environment

Set performance standards and conduct regular evaluations to ensure team objectives are met

Identify training needs and facilitate professional development opportunities for team members

Support customers and sales in pre and post sales activities in the effort to maximize retention

Manage our research contributor entitlement requirements, deepening our partnership with research providers, driving contributor retention, and helping to achieve our company’s commercial and product goals

What We’re Looking For A person who is resourceful, adaptable, creative, and detailed with high energy and a positive attitude.

Qualifications

College degree with a minimum of 8 years working experience in a global organization

Must be fluent (spoken and written) in English language

Minimum of 3 years of Client / Product Support experience

Minimum of 3 years of experience in Broker Research Access and Broker Relationship

Experience with financial data software / tools such as CIQ, CIQ Pro and VA Insights

Experience with CRM systems such as salesforce

Proficiency in MS Excel and working knowledge of SQL

Ability to present or discuss an analysis of the problem at hand and its possible solution(s) with partners of all levels

Possess exceptional listening, written and oral communication skills to facilitate communication and interaction with all staff levels and customers

Demonstrated ability to act as a role model, exemplifying professionalism, integrity, and a commitment to excellence

Enthusiastic / self‑motivated, ability to work on own and under pressure

Flexible to changes in a dynamic environment

Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to

and your request will be forwarded to the appropriate person.

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