Sales and Support VA

Sales and Support Virtual Assistant (VA)

Remote | Full‑time | E‑commerce Support

At TalentPop App, we partner with fast‑growing e‑commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech‑savvy, and motivated to help customers find the right solutions, this role may be a perfect fit.

Key Responsibilities

• Provide real‑time support to customers via live chat, email, SMS, and phone.
• Recommend products, assist in purchase decisions, and identify upsell / cross‑sell opportunities.
• Manage order inquiries, including shipping, tracking, returns, and refunds.
• Update CRM tools and track customer interactions accurately.
• Represent each e‑commerce brand in a way that reflects their tone and values.
• Share customer feedback and insights to improve sales processes.
• Collaborate with internal teams to meet performance and service goals.

Qualifications

Technical Requirements

What We Offer

Application Process

When applying, please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge. The Brand Concierge role offers higher pay with additional commission opportunities, making it an excellent choice for candidates looking to maximize their earning potential.

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