Customer Service Representative

About Skylex

About Skylex :

At Skylex, we are committed to helping businesses streamline their operations and enhance customer experience. We merge innovative technology with skilled human resources to deliver exceptional service tailored to meet each client's requirements. Job Overview

We are looking for some incredible people who can help us bring a change in the world of customer experience with their wit and customer-centric approach. For this role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. This role requires you to be a proficient communicator with a knack for problem-solving – the one who instantly comes up with solutions to deliver an outstanding customer experience. Key Responsibilities

Assist customers with their inquiries and issues via phone, email, and chat. Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client. Maintain swift responses to customers and handle their concerns in a friendly, efficient, and attentive manner. Document each customer query as well as the resulting solution. Provide alternatives to products / items that are not available or address customer concerns effectively. Follow standard processes and procedures when it comes to providing resolutions. Stay up to date with the latest updates on system information and process changes. Handle objections and manage customer pushbacks with professionalism. Qualifications

High school diploma or equivalent. Excellent communication skills in English, both written and verbal. Ability to work in a fast-paced environment and adapt to changing priorities. Strong problem-solving skills and attention to detail. Will ingness to work in rotating shifts. Why Join Skylex?

A People-Centric Culture :

At Skylex, you're more than just an employee—you're part of a family. Our collaborative culture ensures that every voice is heard and every contribution is recognized. Growth Opportunities :

We are committed to providing you the space to innovate, take on more responsibility and grow. At Skylex, you have the freedom to act and achieve the desired results, as long as the actions don't break our values. Inclusivity and Diversity :

We celebrate the unique perspectives and backgrounds of our team members, fostering innovation and creativity. Competitive Benefits :

We offer a market-competitive salary and benefits package to keep our employees ahead of the curve. Remote First :

For most roles, we are fully remote. We don’t care where you are in the world as long as you take ownership of your tasks and get the job done.

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