Customer Service Representative

Abnotix Solutions is currently seeking a dedicated and customer-focused individual to join our team as a CSR. As a CSR, you will be responsible for providing assistance and resolving inquiries related to our telecommunications products and services. Responsibilities : Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Escalate complex technical issues to appropriate departments for resolution. Meet or exceed performance targets, including call handling metrics and customer satisfaction ratings. Requirements : High school diploma or equivalent; degree preferred. Able to work in Evening and Night Shift. Previous experience in a customer support or technical support role, preferably in the telecommunications industry (0-2 years). Strong communication skills, both verbal and written. Excellent problem-solving abilities and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Familiarity with telecommunications products and services. Proficiency in basic computer applications. Other Job Details : Number of Positions : 10. Urgent Hiring : Yes. Shifts : Evening / Night. Timings : 4 : 00 PM - 11 : 00 PM / 11 : 00 PM - 6 : 00 AM. Days : Monday to Saturday. Working Hours : 7. Location : North Nazimabad, Block-K, Karachi, Pakistan. Job Specification

Should be fluent in English language. Team player. Innovative. Performance management. Information Technology and Services - Karachi, Pakistan

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