Business Analyst- D365 CE / CRM

We are seeking a motivated Business Analyst with 2-5 years of hands-on experience in Microsoft Dynamics 365 Customer Engagement (CRM) to join our team. The ideal candidate will play a key role in bridging business needs with technical solutions, ensuring successful delivery of CRM implementations and enhancements.

Responsibilities

• Engage with stakeholders to gather, document, and analyze business requirements for Dynamics 365 CE / CRM solutions.
• Translate business needs into functional specifications, user stories, acceptance criteria, and test cases.
• Configure core CRM functionalities (Sales, Customer Service, Marketing, or related modules).
• Support solution design, process mapping, and gap analysis between business requirements and system capabilities.
• Collaborate with technical teams, solution architects, and end-users to ensure requirements are implemented effectively.
• Assist with UAT sessions, end-user training, and adoption strategies.
• Contribute to continuous improvement by identifying opportunities to optimize existing processes and CRM usage.

Requirements

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