Onsite Support Engineer PA L1

Onsite Support Engineer – Pakistan We are seeking a skilled and customer‑focused Onsite Support Engineer to provide hands‑on technical assistance across hardware, software, and networking systems. This role involves supporting end‑users onsite, troubleshooting devices, and providing smart‑hands support for network and data‑center equipment. You’ll be part of a collaborative team that values innovation, problem‑solving, and continuous improvement.

What You'll Do

Provide onsite and deskside IT support for end‑users, covering hardware, software, and networking issues.

Install, configure, and troubleshoot Windows operating systems, Microsoft Office applications, and related peripherals.

Deliver hands‑and‑feet support for network and data‑center equipment to ensure operational continuity.

Manage Active Directory tasks, including user account setup, mailbox creation, and access permissions.

Support and maintain end‑user devices (desktops, laptops, printers, mobile devices) while ensuring excellent customer service and adherence to SLAs.

What You Need

Strong knowledge of Windows OS installation, configuration, and troubleshooting, including Microsoft Office support.

Solid understanding of networking concepts (TCP / IP, DNS, DHCP, VPN) and smart‑hands support for network / data‑center equipment.

Experience with SCCM, Windows imaging, and endpoint management tools.

Excellent customer service orientation, with strong communication and multitasking skills.

Familiarity with cloud platforms (Microsoft 365, Azure AD) and optional IT certifications (e.g., CompTIA A+, Microsoft Certified : Modern Desktop Administrator).

Why Join Us At Excis Compliance, we value our people as our greatest asset. You’ll join a team that fosters collaboration, professional growth, and technical excellence. We offer a supportive work culture, opportunities for continuous learning, and a chance to work with global technologies that make a real impact.

Job details

Seniority level : Associate

Employment type : Full‑time

Job function :

Information Technology

Industries :

IT Services and IT Consulting

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