Customer Success Associate

Company Description MedExpress Billing offers a comprehensive suite of Revenue Cycle Management (RCM) services to help healthcare providers get paid faster and more efficiently. Our team of experienced and certified medical billers and coders ensures accurate and timely processing of claims. We customize our services to meet the specific needs of practices, regardless of size or specialty. By partnering with us, you can focus on providing care to your patients while we handle the billing complexities.

Role Description This is a full-time remote role for a Customer Success Executive at MedExpress Billing. The Customer Success Executive will be responsible for ensuring high quality customer satisfaction, retention, providing customer support, account management, and utilizing analytical skills to enhance the overall customer experience.

Qualifications

Customer Satisfaction and Customer Retention skills

Experience working in a US-based Inbound Customer Support role

Experience in US Healthcare and Patient Support is a plus.

Having a CRM tool operating experience.

Knowledge about EHR and EMR tools is a preference

Analytical Skills for data interpretation and decision-making

Customer Support for resolving queries and concerns

Account Management for maintaining client relationships

Strong communication skills for effective customer interactions

Experience in healthcare industry or medical billing is a plus

Bachelor's degree in Business Administration or related field

Benefits

Paid Time Offs

Paid Training

Health Insurance

Maternal and Paternal Leaves

Seniority Level Entry Level

Employment Type Full-Time

Job Function Management and Manufacturing

Industries Hospitals and Health Care

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