Client Success Associate
Value Engineering PakistanRawalpindi Cantonment, Punjab, Pakistan30+ days ago
Job descriptionBachelor’s degree in Business, Marketing, Communications, or a related field. Fresh graduates or candidates with up to 1 year of experience in a client-facing or support role are encouraged to apply. Strong communication skills (verbal and written) in English. Willingness to work in US Shift (5 PM to 2 AM) or AUS Shift (3 AM to 12 PM) to support international clients. Basic understanding or familiarity with CRM systems (e.g., Salesforce, HubSpot) will be an advantage. Positive attitude, eagerness to learn, and passion for delivering exceptional client experiences. Female candidates are encouraged to apply. Competitive Salary Package Structured Growth Plan Supportive and collaborative work environment Exposure to international projects and best practices
Responsibilities
- Support the Client Success team in managing day-to-day communication with clients.
- Understand client requirements and assist in ensuring timely delivery of solutions.
- Coordinate with internal teams (Engineering, Support, and Operations) to address client needs and concerns.
- Assist in tracking and reporting client satisfaction, retention, and engagement metrics.
- Participate in client onboarding and training sessions to ensure a smooth experience.
- Maintain client information in CRM systems and support documentation of feedback and service improvements.
- Learn and apply best practices for client relationship management and service excellence.
Requirements
Job Type : Full-time
Work Location : In person
Benefits
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Client • Rawalpindi Cantonment, Punjab, Pakistan
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