(fluent German & English) Customer Support Consultant (Pakistan, remotely)

Passionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes

What You Will Do

Providing exceptional customer support via calls, emails, and chats

Build positive and long-lasting relationships with customers

Meet team KPIs

Always be up-to-date with cutting‑edge technology

Securely work with customers’ sensitive information

Maintain working knowledge of our client's products and services

What you need to succeed in this role

Excellent German and English communication skills (at least C1 for both written and spoken)

Experience in customer support

Ability to work collaboratively in a team

Independent and proactive approach to work

Personal laptop or computer (at least 8 Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus

Experience with CRM systems

Experience in technical support

Benefits and Perks

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Work‑life balance

Responsive management interested in your growth and long‑lasting cooperation

Greenhouse conditions for self‑development

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who are we? SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website : We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.

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