Patient Outreach Specialist

The Patient Outreach Specialist serves as a liaison between healthcare providers and patients, aiming to enhance patient engagement, improve health outcomes, and ensure continuity of care. This role involves contacting patients to schedule appointments, provide education, follow up on care plans, and assist with care coordination.

Key Responsibilities

Conduct outbound calls to patients for appointment reminders, follow-ups, and preventive care outreach.

Educate patients on available health services, wellness programs, and treatment plans.

Assist in coordinating care between departments, including scheduling tests, specialist referrals, and other services.

Update and maintain accurate patient records in electronic health systems.

Identify barriers to care (transportation, language, financial, etc.) and connect patients with appropriate resources.

Track outreach outcomes and report on key performance indicators (KPIs).

Maintain patient confidentiality and comply with HIPAA and healthcare regulations.

Qualifications

High school diploma or equivalent; associate or bachelor’s degree in healthcare, public health, or related field preferred.

1-2 years of experience in a healthcare setting, customer service, or community outreach.

Strong communication, interpersonal, and organizational skills.

Familiarity with electronic medical records (EMR / EHR) systems.

Skills

Empathy and cultural sensitivity when working with diverse populations.

Problem-solving and critical thinking.

Ability to manage time and work independently.

Attention to detail and accuracy in data entry.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Health Care Provider and Information Technology

Industries

IT Services

IT Consulting

Hospitals and Health Care

#J-18808-Ljbffr