Customer Ops Specialist - Order to Cash

RenewablesExperience Level. Experienced ProfessionalsJob Description. Typically. Performs tasks according to

Job Title. Waiter Waitress The waiter waitress is responsible for providing excellent customer service Handle cash, credit card, and other payment transactions accurately. Excellent customer service skills and a friendly demeanor. Attention to detail and accuracy in order taking and serving. Basic math skills for handling cash and processing payments.

Inland Ops Specialist. Ensure smooth execution of the intermodal shipment lifecycle by working closely with customers truckers and internal stakeholders to achieve customer satisfaction goals through proactive Resolve customer queries issues. escalate non routine problems to a more experienced colleague or supervisor. If you need special assistance or an accommodation to use our website, apply for a position, or to perform

to ensure customer satisfaction. To qualify customer inquiries. provide quotations within the given inclusion. transfer of customer requirements into the KN systems alongside the (initial) customer order To qualify. enter customer orders into the operational execution process. To collaborate with To create, review. refine customer reports. To ensure delivery against all financial targets. Your Responsibilities WHAT WILL IT BE LIKE TO WORK IN THE CUSTOMER CARE CENTER?

This includes revenue recognition, project cost management, contract management, accounting and cash Status. Forecast, Cash in out, Billings, Collections etc. on an item by item basis for better controlling Maintain List of Claims, such as Variation Order, Escalation, Duty. Taxes etc. Controlling of Advances, Guarantees & LCs towards Customer & Supplier. Contractors. Timely Payment to Suppliers. Pending Invoices status to CPMs in AIMS tool.

During customer on boarding, making sure the integration process is smooth and fast time to value is Engage with customers in emails calls for regular follow ups in order to retain their revenue at the Run yearly surveys to track customer satisfaction score and work with cross functional departments to Respond, track and verify resolution to any customer reported issue with respect to delivery, quality Responding to customer concerns quickly and ensuring fast turnaround time19.

removing obstacles related to the payment allocation process Proactively monitor unapplied cash and on account payments, conduct the necessary research to identify and apply these, and assist in cash application ways of working across the client engagement to cash lifecycle and working with engagement teams, the cash application team and other finance teams to help improve their processes and practices Generating customer statements, balance confirmations etc. Working with client AP departments around account reconciliations

Your Role To drive customer engagement, satisfaction, retention. reactivation in close cooperation with to ensure customer satisfaction. To qualify customer inquiries. provide quotations within the given transfer of customer requirements into the KN systems alongside the (initial) customer order. To qualify. enter customer orders into the operational execution process. To collaborate with Finance Your Responsibilities WHAT WILL IT BE LIKE TO WORK IN THE CUSTOMER CARE CENTER?

leadership skills, a deep understanding of retail operations, and a passion for providing exceptional customer Responsibilities. Manage and lead day to day store operations, ensuring efficient and customer centric thorough product knowledge. Manage cash till operations, including daily reporting and reconciliation Oversee and coordinate order fulfillment across various categories. Receive, inspect, and manage and customer interactions. Results driven mindset with the ability to analyze data and make informed

PurposeThis role executes the customer contract, works internally and externally to maximize customer to ensure high level of customer satisfaction Manages the end to end Sales Order Process for all customer order activities, including stock management, quoting and invoicing Supports regulatory customer and internal compliance requirements Manages customer queries and complaints to a satisfactory resolution to service delivery Manages multiple small medium size or complexity customer accounts with minimal