Specialist Client Delivery Maker

Job Summary

As a service partner, work together with Relationship Managers, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service for the clients.

Key Responsibilities

• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Provide quality support and advice to Relationship Managers within all lending units located in Standard Chartered Bank Pakistan on all documentation related matters, including the origination of documentation for customers where required.
• To deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) clients in all interactions for their channel activation pre‑transactional enquiries / set‑up, trainings and other channel related issues.
• Engage clients throughout the process, ensuring seamless delivery and client experience.
• Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready‑to‑transact as quickly as possible, across both simple and complex cases.
• Adhere to first‑time‑right principles.
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate; look at ways to promote standard work and best practices.
• Perform all relevant onboarding processes.
• Creation of Customer Due Diligence (CDD) for new clients & review of CDD for existing clients and perform regulatory onboarding activities.
• Conduct checks on CDD as applicable.
• Work in partnership with all relevant stakeholders effectively within the end‑to‑end CDD process.
• When serving as a checker, perform checks on CDD output from Client Delivery Makers, ensuring they adhere to policies and standard work.
• Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
• Perform relevant account opening activities, working closely with the relevant onshore and hub teams to deliver fast set‑up of all relevant systems.
• Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) clients in all interactions for their Straight2Bank channel activation pre‑transactional enquiries / set‑up, training, and other channel related issues.
• Accept and arrange processing of various channels (Straight2Bank) and related products and services set‑up requests for Corporate and Institutional Banking (CIB) clients; including internal set‑ups e.g. for Client Access, Transaction Banking implementation testing set‑ups, various internal operations unit’s set‑ups relevant to channels activation.
• Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening and channels activation processes as applicable.
• Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Banking

Location : Karachi, Sindh, Pakistan.

Referrals increase your chances of interviewing at Standard Chartered by 2x.

#J-18808-Ljbffr