Associate Manager - Customer Success

Job Overview

The Associate Manager - Customer Success plays a critical stabilizing role in a project-intensive and production-driven environment undergoing a leadership transition. Acting as an operational anchor, this role focuses on maintaining delivery momentum, fostering team confidence, and ensuring continuity across key workflows. The Assistant Manager will oversee day-to-day operations with strong emphasis on project coordination, task delegation, and hands‑on support. This position serves as a communication bridge between team members and leadership, ensuring clarity, alignment, and accountability throughout the transition phase. The ideal candidate is a resilient, people-focused leader with strong multitasking ability, capable of driving both structure and team morale in a dynamic, high-responsibility setting.

Job Responsibilities

• Convert project backlogs into a sprint board within 2 weeks and maintain at least 90% on-time delivery.
• Implement RACI matrices and workload charts to balance effort and maintain individual utilization at 85% or above.
• Schedule bi-weekly “department performance” sessions, ensuring every team member leads at least one session within 3 months.
• Require 5 Whys analysis for all Sev 1 incidents and collaborate with product and development teams to eliminate 50% of repeat issues within 3 months.
• Publish project status and risk dashboards every Wednesday by 4 p.m. EST.

Qualifications

Compensation and Benefits

Financial

Health and Wellness

Supportive Workplace

Continued Learning

The Difference You’ll Make

At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you’ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we’re not just advancing technology — we’re making a tangible difference in people’s lives. Together, let’s save lives.

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