Collection Specialist

Job Description:

Collection Specialist (Remote):

We are looking for a Collection Specialist to join our team. The ideal candidate will be responsible for contacting customers regarding outstanding balances, assisting with payment arrangements, and maintaining accurate records of collection activities.

Responsibilities:

• Contact customers by phone, email, or other communication channels regarding outstanding payments.
• Follow up on overdue accounts and assist customers with payment arrangements.
• Maintain accurate and up-to-date records of collection activities.
• Handle customer questions and concerns professionally.
• Negotiate payment plans when appropriate and within company guidelines.
• Monitor assigned accounts and follow up on promised payments.
• Escalate difficult or unresolved accounts to the appropriate team.
• Maintain confidentiality of customer and account information.
• Meet assigned collection and performance goals.

Requirements:

• Previous experience in collections, customer service, call center, or a related role is preferred.
• Strong verbal and written communication skills.
• Good negotiation and problem-solving skills.
• Professional and confident phone manner.
• Ability to handle difficult conversations calmly and professionally.
• Strong attention to detail and organizational skills.
• Comfortable working with computers and basic office software.
• Ability to work independently and as part of a team.

Work Environment:

• Remote position.
• Standard schedule: 9:00 AM – 5:00 PM, Monday–Friday.
• Fast-paced, high-volume call handling environment.