Operations Manager Guest Services Pakistan Remote

We are looking for an Operations Manager Guest Services to oversee daily guest service operations for our short-term rental properties. The role will focus on team management guest experience operational efficiency and coordination with property and support teams.

Key Responsibilities

• Oversee daily Guest Services operations and ensure a smooth guest experience from booking through checkout.
  

• Manage and support the Guest Services team including workload allocation performance monitoring and training.
  

• Monitor guest inquiries complaints and escalations and ensure timely resolution.
  

• Coordinate with property managers housekeeping maintenance and other teams to resolve operational issues.
  

• Develop and maintain SOPs workflows and service standards.
  

• Monitor key metrics such as response times guest feedback reviews and resolution times.
  

• Identify recurring issues and implement process improvements to improve efficiency and guest satisfaction.
  

• Prepare performance updates and reports for management.
  

Requirements

• 3-5 years of experience in Operations Guest Services Hospitality Customer Success or a related role.
  

• Experience managing a team or operational function.
  

• Short-term rental vacation rental or hospitality experience preferred.
  

• Strong communication problem-solving and organizational skills.
  

• Ability to handle guest escalations professionally.
  

• Experience with SOPs workflows and performance tracking.
  

• Ability to work independently in a remote environment.
  

• Comfortable working CST hours.
  

Preferred

• Experience with Airbnb Vrbo or other short-term rental platforms.
  

• Experience managing remote teams.
  

• Familiarity with property management or guest communication systems.
  

Benefits

• Fully remote work environment.
  

• Opportunity to work with an international short-term rental operation.
  

• Collaborative and growth-oriented work culture.
  

• Opportunity to take ownership of Guest Services operations and contribute to improving the overall guest experience.
  

• Professional development and leadership opportunities.
  

Required Skills:

3-5 years of experience in Operations Guest Services Hospitality Customer Success or a related role. Experience managing a team or operational function. Short-term rental vacation rental or hospitality experience preferred. Strong communication problem-solving and organizational skills. Ability to handle guest escalations professionally. Experience with SOPs workflows and performance tracking. Ability to work independently in a remote environment. Comfortable working CST hours. Preferred Experience with Airbnb Vrbo or other short-term rental platforms. Familiarity with property management or guest communication systems. Experience managing remote teams.

Employment Type : Full Time
Experience: years
Vacancy: 1