Customer Retention Specialist

Customer Retention Specialist | Remote (Loyalty Architect)

At TalentPop App , we are dedicated to helping high-growth e-commerce brands maximize profit by turning first-time buyers into lifelong customers. We firmly believe that retention is the ultimate driver of sustainable growth.

We are looking for a highly strategic and results-driven Customer Retention Specialist . This vital role focuses on reducing churn, increasing repeat purchase rates, and boosting the Customer Lifetime Value (CLV) for the brands we partner with. If you are a talented self-starter who excels at segmentation, personalization, and creating loyalty programs in a fast-paced e-commerce environment, we want to hear from you!

Key Responsibilities

• Retention Strategy : Develop and execute multi-channel strategies (Email, SMS, Loyalty Programs) focused on maximizing customer repeat purchase rates and average order frequency.
• Churn Analysis & Intervention : Conduct deep dive analysis into customer cohorts to identify key churn indicators and develop timely, targeted intervention campaigns to save at-risk customers.
• Winback Campaigns : Design, implement, and test personalized winback and reactivation flows for lapsed customers, focusing on compelling offers and product education.
• Loyalty Program Management : Oversee optimization and performance of loyalty and rewards programs, ensuring high enrollment and redemption rates that drive desired customer behavior.
• Subscription Optimization : For applicable brands, optimize the entire subscription lifecycle, from onboarding to management of cancellation flows.
• Reporting & Segmentation : Track retention KPIs (Churn Rate, CLV, Repeat Purchase Rate) and utilize CRM tools for advanced customer segmentation.

Candidate Requirements

Technical Setup Requirements (Remote)

Why Join TalentPop App?

APPLICATION FAST-TRACK : IMMEDIATE ACTION REQUIRED!

To ensure your application is reviewed directly by the Recruitment Team, you MUST follow these critical steps exactly. Applications that do not follow these instructions WILL NOT be reviewed.

Ready to be the loyalty architect behind top E-commerce brands? Apply now to become our next Customer Retention Specialist!

Seniority level

Entry level

Employment type

Full-time

Job function

Other

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