Support Engineer – FlyWP (LATAM, Remote)

Company FlyWP Inc. (a weDevs company)

About Us weDevs is a leading‑edge software company specializing in innovative WordPress Plugins and SaaS products that empower businesses to thrive worldwide. Our focus is on efficiency, scalability, and creating meaningful impact for our clients. We proudly serve

100,000+

customers across

160+

countries , helping businesses achieve their goals with our solutions.

About FlyWP FlyWP is our modern, Docker‑powered WordPress server management platform built for agencies, developers, and businesses who demand performance and reliability. We automate server provisioning, scaling, and monitoring across leading cloud providers like DigitalOcean, Vultr, AWS, Google Cloud, Hetzner, and Akamai—all within secure Docker environments.

The Role We’re hiring a remote Support Engineer based in the LATAM region to support our North American customers. You’ll handle technical support tickets, live chat, and occasionally join client meetings to assist with server‑related or deployment questions—all from the comfort of your home office.

This role suits someone who is fluent in English, has strong Linux and Docker knowledge, and enjoys helping developers and agencies solve infrastructure challenges. You’ll troubleshoot Docker containers, help agencies migrate dozens of WordPress sites, optimize MySQL queries, and occasionally jump on calls to walk customers through complex server configurations. You’ll work during North American business hours (EST / CST preferred) and be the bridge between our customers and our engineering team.

What You’ll Be Doing

Providing technical support via tickets, live chat, and email to customers dealing with server, Docker, WordPress, or deployment issues.

Jumping on scheduled client calls for onboarding, troubleshooting complex problems, or doing technical demos when needed.

Troubleshooting the entire stack : Docker containers, Ubuntu servers, Nginx / OpenLiteSpeed configs, MySQL databases, Redis caching, and WordPress itself.

Handling all the fun server stuff : SSH access issues, SFTP configurations, DNS problems, SSL certificate installations, and email server troubleshooting.

Setting up and managing VPS servers from scratch—installing packages, configuring services, optimizing performance, and making sure everything runs smoothly.

Deploying multiple WordPress sites on single servers, setting up virtual hosts, configuring SSL, and creating custom Nginx configurations.

Digging through logs (lots of logs) to figure out what’s actually causing problems and fixing them fast.

Guiding customers through server provisioning, WordPress migrations, backup strategies, performance tuning, and security best practices.

Writing clear, detailed documentation so the next person (or future you) doesn’t have to figure it out again.

Contributing to our knowledge base and helping build automation tools to make support more efficient.

Escalating the really gnarly issues to our DevOps team with all the context they need to solve it quickly.

Giving product feedback based on what customers are struggling with or asking for.

What We’re Looking For

Strong Linux system administration skills—you should be comfortable living in the terminal and managing Ubuntu servers independently.

Solid Docker experience—you know how containers work, can troubleshoot them when they don’t, and understand Docker Compose.

DevOps fundamentals—you get CI / CD concepts, infrastructure automation, and how modern deployment pipelines work.

Web server configuration experience with Nginx and / or OpenLiteSpeed—you can set up virtual hosts, configure SSL, and optimize performance.

Deep WordPress knowledge—you understand how WordPress works under the hood, common issues, and how to optimize it properly.

VPS management chops—you’ve actually set up and managed your own servers, not just clicked through control panels.

Database skills—you can troubleshoot MySQL / MariaDB issues, optimize queries, and understand how WordPress uses databases.

Redis and caching strategies—you know how to implement and troubleshoot caching for WordPress performance.

Excellent English communication skills (C1 / C2 level)—you can explain complex technical concepts clearly to non‑technical customers.

A genuine desire to help customers succeed—you get satisfaction from solving problems and making people’s lives easier.

Self‑motivation and initiative—you don’t wait to be told what to do; you see problems and fix them.

Attention to detail—you actually read error messages, check logs thoroughly, and document things properly.

Team collaboration skills—you work well with distributed teams and share knowledge generously.

Availability to work North American time zones. (EST / CST preferred)

Bonus points if you have

Proficiency in Bash scripting for automation and tooling development

Experience with configuration management tools (Ansible or similar platforms)

Familiarity with monitoring and observability tools (Grafana, Prometheus, Sentry)

Hands‑on experience with major cloud infrastructure providers (DigitalOcean, Hetzner, AWS, Google Cloud)

Experience with customer support platforms (Slack, Zendesk, Crisp)

Version control experience with Git and familiarity with job scheduling tools (Ofelia, cron)

Work Setup

Remote position based in LATAM.

Working hours : North American business hours. (EST / CST preferred)

5 days per week.

Compensation & Benefits

❤️

Competitive USD‑based salary. (based on your experience and location)

Annual salary reviews.

Work in a flat organization where your voice is actually heard and valued.

2 annual festival bonuses.

Performance & referral bonuses.

Paid Parental & marriage leave.

Generous leave policies : casual, sick, annual, bereavement, and carry‑forward leave.

Yearly annual & family tour, plus quarterly team outings.

Access to training and learning materials.

Regular knowledge‑sharing sessions with the team.

The Application Process

Complete a practical technical assignment. (we want to see how you troubleshoot)

Interview with our Support Team Lead & HR Team.

English communication assessment.

Final interview with the Board of Directors.

Get a formal job offer and join the team.

Our Statement At weDevs, we are committed to fostering a workplace where everyone feels valued, respected, and empowered to do their best work. We believe in building a team driven by excellence where talent, dedication, and merit are what truly matter.

We provide equal employment opportunities to all qualified individuals without discrimination. Every hiring decision is based on skills, experience, and the ability to contribute to our mission—not on personal characteristics or backgrounds.

We are dedicated to creating an environment where every team member can thrive, grow, and make meaningful contributions. Your work, your ideas, and your passion are what define your success at weDevs.

Life at weDevs Ready to make a meaningful impact supporting thousands of developers and agencies building faster, more secure WordPress sites? Join the weDevs family and help shape the future of WordPress hosting infrastructure. ⚡

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