Call Center Manager

Company : Ascenturi (formerly Sales Match) Location : Remote – Work from Home Type : Permanent Overview

Ascenturi (formerly Sales Match), a rapidly growing recruitment and staffing company, is building a brand-new virtual call center division. With over 50 remote team members globally and plans to scale this new department to 40+ people in the next 3 months, we’re looking for a Remote Call Center Manager to lead, coach, and grow our appointment setting team. This is a unique opportunity to step into a leadership role early, work with U.S.-based sales and training leaders, and help shape the systems and team culture from the ground up. What You’ll Do

Oversee and support a team of outbound call center agents and appointment setters. Monitor daily call activity, booking rates, and team KPIs via our CRM and call tools. Provide coaching, feedback, and performance improvement support. Help design and optimize scripts, call flows, and onboarding materials. Collaborate with leadership to scale the department quickly and efficiently. Conduct regular team meetings, 1-on-1s, and quality checks. Requirements

1+ year experience managing a call center, BPO, or outbound team. Excellent leadership and communication skills in English. Deep understanding of outbound calling, appointment setting, or telesales. Ability to coach teams remotely and drive consistent results. Tech-savvy with CRM or dialer experience. High level of accountability, ownership, and structure. Why Join Us

100% remote role – manage from anywhere. Work with U.S.-based executives and sales trainers. Play a key role in a high-growth startup environment. Help shape a call center culture from day one. Long-term leadership path in a growing company. Seniority level

Mid-Senior level Employment type

Full-time Industries

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