Customer Support Specialist (Lahore)

Employer : Diem Industry :

Customer Service Location :

Lahore

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat.

Identify customer needs and help customers use specific features.

Monitor customer complaints and reach out to provide assistance.

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities.

Follow up with customers to ensure their technical issues are resolved.

Gather customer feedback and share with our Product, Sales and Marketing teams.

Assist in training junior Customer Support Representatives.

Requirements

Experience as a Customer Support Specialist or similar CS role.

Familiarity with our industry is a plus.

Fluency in spoken English.

Experience using help desk software and remote support tools.

Understanding of how CRM systems work.

Excellent communication and problem-solving skills.

Multi-tasking abilities.

Patience when handling tough cases.

This is not an outbound call center.

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