Manager - Customer Success

Manager - Customer Success page is loaded## Manager - Customer Successlocations : Lahoretime type : Full timeposted on : Posted Todaytime left to apply : End Date : December 31, 2025 (30+ days left to apply)job requisition id : JR

• Job Overview :
• The
• Manager - Customer Success
• will lead and elevate the EMR / Oncology Support team by shifting from reactive service to proactive customer partnership. This role serves as a catalyst to enhance team performance, strengthen operational structure, and foster a culture of accountability and growth. The manager will build a high-performing, customer-centric environment by mentoring team members, clarifying processes, and supporting skill development. The role also involves leading strategic initiatives to improve customer experience, streamline workflows, and ensure timely resolution of complex escalations. The ideal candidate is a dynamic leader passionate about coaching teams, optimizing support operations, and delivering consistent value to both customers and the organization.
• Job Responsibilities :
• Re-establish role clarity and RACI within 30 days.
• Conduct weekly one-on-one meetings and publish individual performance development plans (PDPs) with quarterly targets.
• Launch “Deep Dive Friday” knowledge-sharing sessions with 100% of technical staff presenting within 90 days.
• Publicly recognize team wins and reduce negative escalations by 40% within 6 months.
• Mentor the Assistant Manager on empathetic leadership and change management, co-leading two retrospectives per month.
• Hold monthly health checks with Product and Development teams, providing insights to influence the product roadmap.
• Qualifications :
• Bachelor’s degree (foreign education is a plus).
• 6+ years of experience in customer success with at least 2 years in a leadership role.
• Strong skills in customer success methodologies, performance metrics, and team coaching.
• Excellent communication, negotiation, and stakeholder management abilities.
• Compensation and Benefits :
• Financial :
• Competitive salary and bi-annual bonus.
• Fast track and uncapped career growth for high performers.
• Company-sponsored vehicle financing (car and bike).
• Interest-free loans.
• Provident Fund : CureMD matches up to 8% of your base salary.
• Fuel Card.
• Cellular Allowance.
• Health and Wellness :
• In-house clinic with a team of certified male and female doctors with 24 / 7 telemedicine service.
• Hospital treatment monitoring by company doctors.
• Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity, and parents' inpatient).
• Exclusive health benefits and discounts at top class clinics and labs.
• Supportive Workplace :
• Pick-up and drop-off services for female employees.
• In-house daycare facility.
• In-house gym and recreational area to unwind.
• Continued Learning :
• Company-sponsored trainings, workshops, development programs and retreats.
• Paid specialized trainings / certifications.
• The Difference You’ll Make :
• At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you’ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we’re not just advancing technology — we’re making a tangible difference in people’s lives.
• Together, let’s save lives.
• At CureMD, we are at the forefront of healthcare innovation, driven by a passion for creating a better future. As a leader in healthcare technology, we believe that the key to revolutionizing healthcare lies in the talent and creativity of our team. With cutting-edge solutions in electronic health records (EHR), practice management, and patient engagement, we empower healthcare providers to deliver exceptional care every day.When you join CureMD, you're not just part of a company – you're part of a movement that’s transforming healthcare delivery across the globe. We foster a culture of innovation, collaboration, and growth, where every team member has the opportunity to make a real impact. Whether you're an experienced leader or just starting out, regardless of your background or field of expertise, we offer a dynamic, diverse, and inclusive workplace that values your unique contributions in transforming healthcare at CureMD.At CureMD, we are committed to your professional development. We provide continuous learning opportunities, leadership training, and a clear path to career advancement. Our people-first approach, coupled with a focus on work-life balance, ensures that our employees thrive both personally and professionally.Join us on this journey to make healthcare smarter, safer and more accessible. Become a part of visionary team that’s changing the way the world experiences healthcare.

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